Regulation And Complaints

About Us

  1. My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:
    The Faculty Office 1,
    The Sanctuary
    Westminster
    London SW1 3JT
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    Website: www.facultyoffice.org.uk
     
  2. If you are dissatisfied about the service you have received please do not hesitate to contact me.
     
  3. If I am unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
     
  4. In that case please write (but do not enclose any original documents) with full details of your complaint to:
    The Secretary of The Notaries Society
    Old Church Chambers
    23 Sandhill Road
    St James Northampton
    NN5 5LH
    Tel: 01604 758908
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
     
  5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:
    Legal Ombudsman
    Baskerville House, Centenary Square,
    Broad Street, Birmingham B1 2ND
    Tel: 0300 555 0333
    email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    website: www.legalombudsman.org.uk
     
  6. If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.

CONTACT:

Fay Mortimer, C/o Watkins & Gunn Solicitors, 46/48 Cardiff Road, Llandaff, Cardiff, CF5 2DT. Telephone: (44) 029 2115 4313. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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